Refund & Cancellation Policy
At eSchool24, we strive to provide the best services for educational institutions. However, we understand that there may be situations where users need to request cancellations or refunds. Please read our policy carefully.
1. Subscription Cancellation
You may cancel your subscription at any time. However, no refunds will be provided for the remaining duration of the subscription period. The service will remain active until the end of the billing cycle.
2. Refund Eligibility
Refunds will only be considered under the following conditions:
- The service was not activated after successful payment.
- There was a technical issue from our end that prevented the use of the service.
- The request for a refund is made within 7 days of payment.
3. Non-Refundable Services
The following services are non-refundable:
- One-time setup fees
- Customization charges
- Used subscription plans
- Third-party service fees (if applicable)
4. How to Request a Refund
To request a refund, please contact our support team with the following details:
- Registered Email Address
- Payment Proof (Transaction ID, Invoice, etc.)
- Reason for Refund Request
Contact Email: [email protected]
Phone: +91 9610471777
5. Processing Time
Once we receive your refund request, our team will review it and respond within 7 business days. Approved refunds will be processed within 10-15 business days, depending on the payment method used.
6. Policy Updates
eSchool24 reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be reflected on our website, and it is the user's responsibility to review the policy periodically.
7. Contact Us
If you have any questions regarding our refund and cancellation policy, feel free to reach out to us: [email protected]